The Bathinda Police Department requested a modern public portal to improve municipal safety, digitize incident logging, and enable citizens to report emergency issues instantly without overloading public telephone operators.
The Challenge
Emergency telephone line calls created multiple operational delays:
Citizens in distress struggled to communicate coordinates, especially in rural villages or highway areas.
Filing non-emergency complaints required physical visits to local stations, creating paperwork delays.
Operators spent valuable time manually forwarding coordinates and alerts to field teams.
The Solution
TECHNOCITYONLINE.COM custom-built a citizen safety app and WhatsApp communication bot:
Emergency SOS Module: A React Native app with a one-click SOS button that records and forwards GPS coordinates directly to police dispatch control.
WhatsApp Integration: An automated Twilio WhatsApp bot allowing citizens to file reports, track ticket numbers, and look up traffic regulations.
Control Room Dashboard: A web dashboard plotting incoming reports on a digital map, highlighting response routing coordinates.
Results & Outcomes
The safety portal modernized municipal communication channels and accelerated officer dispatches:
Key Outcome Metrics
40% Reduction in Dispatch Times • 100% Increase in Ingested Reports • 50,000+ Active Citizens Using Portal
